Privacy Policy

Personal Information You Provide

When you use our services, client portal, or contact us, we may collect:

• Full name, email address, and phone number
• Company/organization name and job title
• Billing address and payment information (processed securely via third-party providers)
• Project requirements, documents, and files you upload to our client portal
• Messages, feedback, and communications you send us

Account & Portal Data

When you register for our client portal, we collect:

• Login credentials (email and encrypted password)
• Project-related data: tasks, milestones, invoices, contracts, and incident reports
• Activity logs within the portal (login timestamps, page views)
• Comments and attachments on project tasks

Automatically Collected Data

When you visit our website, we automatically collect:

• IP address and browser type/version
• Device information (operating system, screen resolution)
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Section 5)

We use the information we collect for the following purposes:

• To provide, maintain, and improve our software development services
• To manage your client portal account, projects, tasks, and billing
• To communicate with you about project updates, invoices, and service notifications
• To respond to your inquiries, support requests, and feedback
• To send project-related emails (task assignments, milestone updates, incident alerts)
• To process payments and manage billing through secure third-party payment processors
• To analyze website usage and improve the user experience
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address security issues or fraud

We do NOT sell, rent, or trade your personal information to third parties. We may share data with:

• Cloud infrastructure providers (Vercel, Supabase) — to host and operate our platform
• Email service providers (Resend) — to deliver transactional emails and notifications
• Payment processors — to securely handle billing and invoicing
• Analytics services (Google Analytics) — to understand website traffic and usage patterns
• Legal authorities — when required by law, regulation, or valid legal process

Client Project Confidentiality

All client projects are treated as strictly confidential. We never share your project details, source code, or proprietary business information with other clients or external parties without your explicit written consent.

We implement industry-standard security measures to protect your data:

• All data transmitted to and from our platform is encrypted using TLS/SSL (HTTPS)
• Passwords are hashed using modern cryptographic algorithms — we never store plain-text passwords
• Client portal access is protected by two-step email verification
• Our database infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 compliance
• Access to client data is restricted to authorized personnel on a need-to-know basis
• We conduct regular security reviews and vulnerability assessments of our systems
• Automated backups ensure data is not lost in the event of system failure

Incident Response

In the unlikely event of a data breach, we will notify affected users within 72 hours of discovery, in compliance with applicable data protection regulations. We maintain an incident tracking system within our client portal for full transparency.

Our website uses the following types of cookies:

• Essential cookies — required for the client portal to function (authentication, session management)
• Analytics cookies — Google Analytics (G-481BMDTZ3R) to understand visitor behavior and improve our website
• Preference cookies — to remember your settings and preferences

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may prevent the client portal from functioning correctly. Most browsers allow you to refuse or accept cookies and to delete existing cookies. The methods for doing so vary from browser to browser — check your browser's help documentation for instructions.

We retain your data according to the following policies:

• Active client data — retained for the duration of the business relationship and active project engagement
• Completed project data — retained for up to 3 years after project completion for reference and support purposes
• Billing and invoice records — retained for 7 years as required by Indian tax and accounting regulations
• Website analytics data — retained for 26 months (Google Analytics default)
• Marketing communications — retained until you unsubscribe or request deletion

Your Deletion Rights

You may request deletion of your personal data at any time by emailing us at info@axonovatechnologies.com. We will process your request within 30 days. Please note that we may need to retain certain data for legal compliance, dispute resolution, or contract enforcement purposes.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data (subject to legal obligations)
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Restrict Processing — request that we limit how we use your data
• Right to Object — object to processing of your data for specific purposes
• Right to Withdraw Consent — withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us at info@axonovatechnologies.com. We will respond to your request within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. If you believe a child has provided us with personal data, please contact us at info@axonovatechnologies.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, through email notification to active portal users. We encourage you to review this page periodically to stay informed about how we protect your data.